Rollercoaster-Like Revenue Dips Stressing You Out?
Client Retention Makes Cash Flow Predictable …
CX Essentials Session
1:1 Sessions for Service-Based Providers Who:
- struggle to keep clients and repeat customers
- have unengaged communities & memberships
- are ready to scale, but have a life outside their business
Most Service Based Businesses Burn Out Chasing New Clients;
Sustainable Ones Focus On Retention.
Remember, increasing Customer Retention by just 5% can increase profits up to 95%
Book your Session To Keep the Clients you love Coming Back.
too many small business owners think new clients are the best way to increase revenue …
They waste time in Canva creating tons of Instagram posts, spend dollar after dollar on ads with little return, share helpful tips in Facebook groups.
But none of those efforts are more valuable than focusing on existing clients.
When service based business owners don’t focus enough on their retention and community efforts, they lose out on easy cash flow.
What Would Predictable Income Do For Your Business?
Let's Get There In 60-Minutes
Before: Hours (or days) spent figuring out why a customer ghosted you
After: Objectively seeing the gap in your marketing so you can fix it
Before: Not knowing how upsell, cross sell, or consistently renew existing clients
After: Increasing revenue without chasing down new clients
Before: Losing sleep over unhappy customers
After: The peace of mind of knowing your systems delight customers at every step without requiring your undivided attention.
Make the post-sale process the most profitable process in your business.
What's been done in the past …
Here are a few outcomes past clients have benefited from:
A game plan for preserving your reputation with unhappy clients
Paid community and membership frameworks
Upselling and contract renewal strategies that feel natural — not pushy
Pinpointed reasons for churn and unsubscribes
Opportunities to automate client success processes
Determined which metrics were necessary to track for upcoming quarters
Revamped surveys and feedback forms to how clients feel about your offers
Community engagement and client success strategies
THERE'S SO MUCH MORE WE CAN DO, YOUR SOLVED PROBLEM WILL GO HERE
5X
Just so you know, acquiring new customers is 5x more expensive than keeping existing ones
$475 for 1 session / $1200 for 3 sessions
Each session consists of 2 separate calls: An initial 60-minute call and then a 30-minute follow-up call. You'll also receive a detailed plan with action items you can take immediately.
How it works…
pre-call intake form
After you book the call, you'll get a form to fill out that tells me all about your business and the struggles you're facing. Fill it out at least 48 hours before our call so we can make progress the second we sign on.
The 1st CALL
We'll tackle what you've outlined in the intake form. I'll come in ready with suggestions, plans, and action item recommendations that we can get started on right away. This is where we set unique goals and make a plan of attack.
call #2 & Recap
After our first call, you'll receive the call recording. call notes, and a custom plan of actionable items to implement right away. Then once you're ready, you'll schedule your 30-min follow up call to review anything related to our goals.
Bonus offer
Get email support from me for 7-days after our final session!
I won't leave you hanging, i'll be here for any follow ups after our call.
This is for you if …
You've been selling your offer, but aren't sure if your customer's are realizing the full value
Are creating a membership from the ground up or have an existing membership that isn't growing the way you had hoped
Aren't seeing enough repeat sales or engagement from the clients you already have
You want to outsource tasks and get some help, but don't know where to begin or what you need help with
Have customer renewals or negotiations coming up that you need to prep for STAT
Need general post-sale guidance, because you've made sales and don't have a strategy for what comes next
Natalie
Madrigal
Perfect your cx founder,
coffee addict,
karaoke aficionado
HELLOOOOOO
I'm Natalie, and I want you to have predictable income.
I’m a customer experience expert with 10 years of client retention expertise with places like Google and Meta. I’ve learned from the big guys that small business owners need repeat clients to sustain their business.
That’s why I started Perfect Your CX.
From building and scaling communities from scratch to helping billion dollar companies increase retention and lifetime value, I've seen what investing in post-sale processes and strategies can do for a business.
My mission is to take what already works from some of the world's most successful companies, and bring it to the smaller service-based business owners who are making impacts with their offers.
CX is WHAT I DO , and I want to bring the best of the best to creatives, coaches, educators and service-providers across the world.
FAQs
IS THIS FOR ALL BUSINESS OWNERS?
While customer experience is an essential part of all businesses, my specialty is geared towards service-based, subscription-based, and creative businesses.
WHAT IF MY ISSUE ISN'T LISTED ABOVE?
Send me a message at [email protected] with what concerns you need help with BEFORE booking, and I'll let you know if this is the right service for you. Or we can just chat and see if I'm the best to help!
WHAT IF I NEED TO RESCHEDULE?
To reschedule calls please email [email protected] no less than 48 hours to make changed to your call time. All terms and conditions can be found here.
WHAT IF I HAVE MULTIPLE ISSUES?
These sessions are designed to tackle one issue at a time, if you have multiple issues, you can purchase the multi-session option. Happy to chat about what you need!
WHAT IF I HAVEN'T MADE ANY SALES YET?
First of all, I love that you're thinking about your post-sale plan already, you know it's going to happen. Before booking this make sure you have at least interested clients or have received feedback on what you are selling. If you don't have an interested audience, this may not be you need yet.
Your clients keep your business going, give them the love they deserve